virgin voyages cancellation policy covid
Enrollment required. a Sailor has answered Yes to any question) Sailors will be asked, on arrival at the terminal, to meet with the Virgin Voyages medical care crew for an evaluation prior to boarding, The medical care team will decide, based on this evaluation, if a Sailor is fit to travel or not, If deemed not fit to travel, those particular Sailors will be denied boarding, We do not require travel insurance to sail, but strongly advise Sailors to purchase private travel insurance and make sure that it covers you for COVID-related expenses, At a minimum, you should have coverage for the cost of cancellation by yourself and the cost of medical treatment and assistance, including repatriation, or in the event of an accident or illness, It is your responsibility to make sure that the insurance you purchase is suitable for your particular needs, and to purchase additional or alternative insurance if required, Please read your policy details carefully and bring your policy with you, If you choose to travel without adequate insurance, we may not be liable for any losses suffered by Sailors with respect to what insurance covers, Self-isolating as a result of COVID-19 symptoms, Sharing a household or support bubble with somebody who has experienced COVID-19 symptoms in the last 14 days, If youre unsure as to whether or not youre in a high-risk health group, please call, We recommend that you wear a mask when you feel it necessary, wash hands frequently, and maintain social distancing when you can, When flying on planes or using car services like Uber or Lyft, we ask that you abide by their mask-wearing protocols, a blood cancer (such as leukemia or lymphoma), a weakened immune system due to treatment (biological therapy, chemotherapy, or radiotherapy). We ask that all Guests complete the online check-in as soon as possible. Guests requiring the use of service animals (US) or assistance dogs (UK and EU) are asked to notify us not less than 21 days prior to the Voyage. For sailings departing May 1, 2022, or later, the lines standard cancellation policies apply. Earn 5X Membership Rewards Points on prepaid hotels booked with American Express Travel. We further reserve the right to correct or change these Additional Terms & Conditions, the Ticket Agreements, or website, with or without notice. If an Under-21 Adult is disembarked for a violation of this policy, the Responsible Adult will be disembarked as well. Please refer to theCDCs criteria for when not to travel, and note if any of their recommendations apply to you. 1. Click. Apply and select your preferred metal Card design: classic Platinum Card, Platinum x Kehinde Wiley, or Platinum x Julie Mehretu. Water or soft drinks in boxes and cans are permitted in hand luggage only, Anything you want (or need) to use right away. In those cases, you will be offered either a future cruise credit equal to at least the amount you paid, a refund to your original form of payment or a combination of the two. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). If you have not paid in full, any money you have paid will be refunded to the original form of payment. Rather than cancel, booked passengers on departures through May 31, 2022, can instead choose to change their sailing date at no cost if it's done at least 15 days prior to the embarkation date. Refund requests must be received within six months of cancellation or the embarkation date (whichever is earlier). 3. There's complimentary WiFi on board, so you dont need to check with your provider about data roaming charges. Enrollment required. Simply download our mobile app, log in to your account, and fill in the required information. The list of things we recommend that you bring along with you, 5. By sailing with Virgin Voyages you voluntarily assume all risks related to exposure to COVID-19. Ultimately, the type of refund youll receive depends on the specific policies for your cruise line, how close you are to the sailing date, whether or not youve made your final payment and whether or not you actually have COVID-19. 2. Accordingly, it may be necessary to change the published Voyage or shore excursion itinerary. Compare the cost in points or miles to cash, and see which option is best. If you are. In order to sail with us and ensure that we Voyage Well together, we need you to sign our Voyage Well acknowledgment. Related: What it was like on the first Azamara cruise since the line split with Royal Caribbean Group. Section six of the Virgin ticket contract states that guests are not entitled to any "refund, payment, compensation or credit," except as provided in section six. All sailors (passengers) must be fully vaccinated against COVID-19 to sail with Virgin Voyages. What it was like on the first Azamara cruise since the line split with Royal Caribbean Group, Take a look at Carnivals Mardi Gras (yes, the one with the roller coaster), Heres a first look at Celebritys new Celebrity Apex, Cunard becomes one of the first lines to mandate vaccine boosters, A Disney cruise vs. a visit to Disney World during the pandemic, Curious about Holland Americas newest Rotterdam? Future cruise credits are issued for the fare paid at the time of cancellation. Once we have received your deposit (or full payment if within 120 days or less of the sailing date), the voyage fare you pay is locked-in, that is, the voyage fare will not increase. Editors note: This post has been updated with new information. Complete the Voyage Well acknowledgement in our Sailor App, 5. We may have special offers in place, so click here or the Offer Terms and Conditions link above (both link to the same place). Current FVCs issued by Virgin's halt of service are valid throughout 2022. Refunds will be issued to your original form of payment. 3. What happens if a Sailor tests positive for COVID on board, 6. If this is not complete, we cannot let you board the ship. Sometimes it's worth a large investment to reap the benefits of a great credit card. Additional rights may apply to our U.K. As the world changes, were evolving our practices and testing protocols as well. Sailings booked after March 31, 2022, and those departing after Sept. 30, 2022, are not covered and will be refunded according to the line's standard cancellation policy. American Express has expanded The Centurion Network to include 40+ Centurion Lounge and Studio locations worldwide. For questions about whether our Voyage experience is right for you, please contact our Shoreside Sailor Services by clicking here or if in the US or Canada calling 1-954-488-2955 and if in the UK +44-20-3003-4914. The cruise line allows only adults ages 18 or older on its cruises. Lastly, just as a final reminder, you cannot travel if you have been advised thatyou are: If you are exhibiting symptoms or indicate on your Health Form that you arent feeling well, we may test you for COVID-19 during embarkation. The new Richard Branson-backed cruise company, which has yet to officially debut, announced the new policy on Tuesday and said it would apply to all departures once the line starts up sailings later this year. Find out how here. Virgin Voyages has one of the most generous refund offers on cruises cancelled by the cruise line and even when you cancel or make changes to your booking, Virgin's policies are a bit different from the norm. The Band is your room key, wallet, bar and restaurant tab all in one with just one, simple tap. Virgin Voyages cannot be responsible for the financial condition or integrity of any travel agent utilized by you. Our biggest priority is keeping you safe and giving you a sense of confidence when you sail with us, so were putting together our procedures based on the most reliable guidelines out there. Plan Far, Far Ahead, Royal Caribbean International Cruise Line Refund Policies, Holland America Line Cruise Refund Policies, Scarlet Lady handover from shipyard to Virgin Voyages. Smoking areas are provided around the ship. For more information, see the Cancellation Policies section on the Virgin Voyages terms and conditions page. Executives hint at an answer. If a refund request is not made by that time, passengers will automatically receive credit for a future voyage. Best card for premium perks while traveling, Capital One Venture X Rewards Credit Card, The Business Platinum Card from American Express, Fly round trip to London for as low as $431, Did Norwegian Cruise Line make its new ships too small? Earn 80,000 Membership Rewards points after you spend $6,000 on purchases on your new Card in your first 6 months of Card Membership. Find out how here. Shore Things. Well offer you a prorated daily Voyage Credit for the voyage days youve missed due to COVID. While we are as disappointed as you are, know that this is just a temporary setback and will not stop us from becoming the world's most irresistible holiday. Related: Heres a first look at Celebritys new Celebrity Apex. Thats especially true if your sailing is several months away. A Guest found smoking anything, to include vapes, in their room (including balcony) or other non-designated areas onboard, agree to a $500 fee to be added to their onboard account, and may be disembarked from the Voyage, which may be at a port of call. Back to My booking . Conversely, It may be your Voyage sail date if that is the only thing you booked with us. Sailors will be departing, and arriving back home, from our very own, gorgeous Terminal V located at 718 N Cruise Blvd, Miami, FL 33132. Reservations may be booked directly by travel agents or tour operators using our FirstMates.com website. Our Voyages are adult-only, so Guests must be at least 18 years old to sail with us. Plus, your own feed of TPG content. All assessed government or quasi-government taxes and fees are subject to change without notice at any time, and we reserve the right to add a surcharge for these taxes and fees whether you have a confirmed booking under deposit or have made a final payment. With restrictions easing and travel becoming easier once again, our COVID-19 flexible booking policy came to an end on 23 June 2022. Ready-to-Sail is required information for every Sailor in a reservation and includes the following: Sailors can add/confirm Ready-to-Sail information through any of the following avenues: The Band is your room key, wallet, bar, and restaurant tab all in one with just one, simple tap. Our points-obsessed staff uses a plethora of credit cards on a daily basis. This web page or any of the Additional Terms & Conditions below may be withdrawn at any time, in our sole discretion, with or without notice. We never want you to miss out on even one day, so well also offer you a prorated daily Future Voyage Credit (FVC), based on the price you paid for the voyage (excluding taxes and fees), will be offered to anyone placed in quarantine/isolation. Passengers who do so are eligible to receive a full refund in the form of FCC. Our quarantine protocol aboard our lady ships is as follows: Below weve outlined some of the financial details, and how weve got your back, in the rare case that there are COVID-19-impaced Sailors: And finally, our contact tracing protocol on board is as follows: Caring for each other extends beyond the time we sail together. Check you've typed your email address correctly. We'll run a soft credit check to find special offers, but it wont affect your credit score. The sail date is the date the ship, on the Voyage portion of your holiday, departs the port of embarkation. Credit ranges are a variation of FICO Score 8, one of many types of credit scores lenders may use when considering your credit card application. 4. By proceeding, you agree to Cruise Critics, Virgin Voyages Cruise Line Refund Policies. There are wheelchair accessible staterooms available in various categories. Reservations are subject to change or cancellation in the event of a full-ship charter, and in such event, Virgin Voyages shall refund all passage moneys paid by a Guest. All rates and information presented herein were in effect at time of printing and are subject to change with or without notice. The new policy will go into affect starting July 24. - From 119 days up to 45 days from your departure date, your available options are: - At 44 days from your departure date, all funds paid are final. Related: A look inside Regents most expensive cruise ship. All our Sailors are accountable for making plans after disembarkation from the ship they must get all the appropriate tests and medical clearances that their home country requires prior to flying home. For sailings departing through Sept. 30, 2022, travelers can cancel at least 60 days from their sailing date for reimbursement. Related: Take a look at Carnivals Mardi Gras (yes, the one with the roller coaster). Per Guest taxes and fees will be collected or refunded to the original credit card(s) on file if the taxes and fees on the new sailing date differ from the original. 19952023, The Independent Traveler, Inc. Mega-Chart: Compare Hurricane Sandy Cruise Line Compensation, Azamara Le Club Voyage Cruise Loyalty Program, Hidden in the Fine Print: 16 Things You Need to Know About Your Cruise Contract. there are no other COVID-specific refund policies. So if you booked a flight or hotel add-on to your Voyage, it is the day the first add-on begins. Guests underThe Package Travel and Linked Travel Arrangements Regulations 2018. $240 Digital Entertainment Credit: Get up to $20 back each month on eligible purchases made with your Platinum Card on one or more of the following: Audible, Disney+, The Disney Bundle, ESPN+, Hulu, Peacock, SiriusXM, and The New York Times. Anyone who books a Virgin Voyages sailing on or before May 31, 2022, for a cruise departing on or before Oct. 15, 2022, is eligible to receive a full refund in the form of FCC when they cancel at least 48 hours before they're scheduled to set sail. They will receive 100% of the cruise fare paid to the original form of payment, minus any penalties or nonrefundable fees, which will be returned in the form of FCC to be used to book a future voyage with the line. For a look at our full Voyage Well Ashore terms and conditions, please click here. Items 7.1 and 7.2 of the ticket contract includes language related to "health risks, epidemics or illnesses or outbreaks or public health emergency or other impactful prevalence of disease" for which no refunds will be given. Although conditions on cruise ships are generally safer than on land, you might be wondering if theres a way to cancel or postpone your voyage due to COVID-19 concerns. Earn 80,000 Membership Rewards points after you spend $6,000 on purchases on your new Card in your first 6 months of Card Membership. Guests with Special Needs Items 7.1 and 7.2 of the ticket contract includes . If you have paid in full, the amount will be issued in the form of FCC. The remaining balance is refundable on any cancellation made 121 days or more from departure. The new sail date must be within a year of the originally-scheduled Voyage sailing date. Weve outlined a few recommendations about approaching travel to and from the ship the trains, planes, and automobiles in between. Cruisers who cancel without one of the above qualifications will be reimbursed based on the line's standard cancellation policy. Head over to our Sailor App to sign the acknowledge form. If you buy add-on components, such as flights and/or hotels and/or transfers, additional fees associated with these services will apply as well as any applicable governmental taxes and fees. Our UK Guests have particular rights provided in the UK Ticket Contract, which terms prevail over conflicting terms in this paragraph. Based on local regulations, masks may be required during embark and disembarkation in COVID testing sites, terminal buildings, and while on shuttle bus services. Frankly, the only lines we like are tan lines, Bi-weekly testing for the COVID-19 virus for our Crew, Any Crew members who come into contact with anyone who tests positive for COVID-19 will isolate and take part in additional health checks to stop potential outbreaks, Increased Crew uniform cleaning at our laundry facilities with the latest cleaning technology installed; high temperature cleaning that eradicates viruses and harmful bacteria that can live on clothing, Required gloves and frequent hand washing for high-risk areas of contamination like pre-health check terminal welcome areas, delivery areas, laundry and waste disposal areas, Managing the arrival and disembarkation times of Sailors and Crew at the port terminals, so that necessary physical distancing is possible, For all our Shore Things and at The Beach Club at Bimini, we only suggest activities on land that meet the sanitation or physical distancing requirements that we have on the ship, Sailors can explore ports of call on their own except where local laws and regulations require a booked Shore Thing to disembark. In keeping in line with the rest of the travel industry, we have removed all vaccine and testing requirements beginning 10/30/22 on Valiant Lady and 10/28/22 on Scarlet Lady. Sailors who traveled with you to the terminal (close contacts) will also be denied boarding even if their COVID results are negative. In the case of any conflict between these Additional Terms & Conditions and the relevant Ticket Contract, the relevant Ticket Contract will prevail. Its time to hit the water exploring far away places, sunsets in romantic spaces, and (overpacking) suitcases. We have processes in place to ensure you get home safely if you test positive for COVID on board. Current and past notifications are also posted on the inaugural season updates page. Related: Does MSCs latest vessel really cater to Americans? We also deploy body cameras on our Security Team members. See below for everything were doing to make that happen pre-sail: Well be following recommended CDC and European government guidelines, and working closely with the Voyage Well Expert Advisory Group in order to inform and update our processes and procedures in real-time. For bookings made by Sept. 30, 2022, for sailings departing on or before Dec. 31, 2022, Holland America is granting passengers full refunds when they cancel for any reason at least 30 days prior to sailing. Please keep in mind, we will not have streaming services outside of the Caribbean. Make sure to plan ahead as they'll only allow those more than two weeks out from their second dose before boarding. When you arrive at the port and check-in at the terminal, youll be able to pick up The Band and start your vacation with digital (sea) breeze. Please see below for detailed information on what is considered high risk, how to contact us with questions, or notify us of your high risk status. For an up-category change, applicable fare increase is due at time of change. Cancellations shall be deemed effective at 11:59 p.m. local east coast United States time on the date Guest communicates such cancellation. Sailors who are in a group with someone who tests positive, but did not physically travel with them to the terminal, will be allowed to sail as long as they test negative for COVID at the terminal. Masks may be required during embarkation and disembarkation and at ports depending on local recommendations. If they cancel fewer than 60 days prior, refunds will be issued according to the temporary, flexible schedule. But lets get down to the details of exactly what that will look like: Below you can find a detailed list of everything were doing to keep it clean and ship shape by: From keeping the ship fresh with optimal air flow to high-tech purification systems, were keeping it all flowing by: Our Crew members receive regular tests and health checks. Here youll find everything you need to know so you can book and sail with confidence. We urge you to read them, as youre agreeing to be bound by them when you book a cruise with Virgin Voyages (a Voyage). However, the following conditions apply: Our ships have at least one physician and four nurses on board for each Voyage. Find the right card for you. This site does not include all credit card companies or all available credit card offers. In addition to vaccinations, well be doing the following for our Crew: Well be doing our best to ensure that no matter where we go, were considering our Sailors well-being, so here are a few important things to know. Under that policy, cruisers will forfeit anywhere from 15% to 100% of the amount they've paid, based on when they cancel and how long their sailing is. 1. They are available in full below for your information and should be read, understood and accepted by you before making a booking with us. All of our Sailors are accountable for making necessary COVID-testing plans after disembarkation from the ship. Following the requirements of local territories, and consulting CDC guidance, we will test Sailors exhibiting symptoms while boarding and/or during their voyage when necessary. Below weve broken down a comprehensive checklist of all the required documents youll need to complete and submit before you get to the port. Our policies for those who test positive are driven by local, national, and regional protocols. Passengers who booked by April 30, 2022, for sailings departing through May 31, 2022, are also covered if local regulations prohibit them from traveling or require them to quarantine. Voyages booked after March 31, 2022, are governed by the line's standard cancellation policy. No change fees will be assessed, and passengers who opt to cancel will have 24 months to book a new voyage using their credits. Related: A Disney cruise vs. a visit to Disney World during the pandemic. Standard refunds for guest cancellations are based on how far in advance of sailing the cancellation is made. Guests are under no obligation to identify themselves solely because they have a disability when they seek no special assistance, special services, or privileges. Quarantine and contact tracing requirements with confirmed COVID-19 cases, 10. Passengers are able to cancel closer to the sailing date if they or someone in their travel party tests positive for COVID-19. Notwithstanding, where permitted by law, by boarding our vessel, you grant us permissionto photograph, film and/or record you by any means. Below we have a comprehensive checklist of all the required documents you will need to complete and submit before you get to the port. Our considerations and protocols at our destinations, 9. 6. It certainly pays to know what refund you can expect and how to claim it. 25 Feb/23. Flights and transfers are not included. Note: the date of departure means the date the arrangements you havebooked through usstart. Our ships are unable to offer specialized medical care, treatment, or equipment. Once you check in, youll receive your Band and board the ship. Does MSCs latest vessel really cater to Americans? All money will be forfeited for cancellations two weeks or less before sailing. They will receive 100% of the cruise fare paid in the form of FCC. Heres a peek. Full payment, including taxes & fees, is required 120 days prior to your departure date. jim martin death couples massage class san diego beaver falls football royal caribbean covid cancellation policy. Any late-arriving Guest may join the ship at an approved port of call in the scheduled itinerary. 4. For bookings made prior to May 31, 2022, for voyages departing before September 30, 2022, passengers can cancel up to 30 days before sailing and receive a full refund to the original form of payment, minus any nonrefundable amounts, which will instead be issued as FCC. Credits must be used to book a voyage that departs on or before Sept. 30, 2022. The 7-day grace period does not apply to bookings made at 120 days or less of the sail date, since full payment of the Voyage fare is required at this time. For Sailors who test positive for COVID-19 or refuse to quarantine. Receive a Future Voyage Credit in the amount paid that can be applied to a new sailing up to 1 year after the original Voyage date. Within 350 in Upper. For more cruise news, reviews and tips, sign up for TPGs cruise newsletter. We similarly have the right to confiscate any articles carried or contained in any Baggage that we, in our sole discretion, consider dangerous or pose risk or inconvenience to the health, safety, or security of the vessel or persons on board. Nothing. You must rebook your sailing when you cancel, and it must be for a sailing (any ship, any date) departing by March 31, 2023. An inherent risk of exposure to COVID-19 exists in any public place where people are present. We suggest participating in shoreside activities that meet the sanitation and/or physical distancing requirements that we have and follow onboard our ships, All Shore Excursion operators listed on our website or mobile app have committed to implementing our Voyage Well initiative health and safety protocols, including vaccinated tour guides or, if not vaccinated, proof of a negative PCR Test 48 hours prior to the Shore Thing departure or negative Antigen Test on the morning of the Shore Thing departure, That being said, we cannot ensure or guarantee that all such health and safety protocols have been implemented or will be maintained at all times by the Shore Thing operators, All Sailors going ashore will also be required to comply with protocols in each specific port of call, We encourage Sailors to visit each destinations official website to familiarize themselves with the local health and safety measures in effect at each port of call, Any Sailor who has signs of COVID will receive complimentary medical care on board via our onboard Medical Team our medical center is equipped with the latest PCR testing capabilities to test for COVID-19 and other viral diseases, In case of a positive PCR test, those Sailors will be isolated under Virgin Voyages Infection Prevention & Control protocols, Our highly trained medical team will treat impacted Sailors with the best care until we arrive back and are in port, and the impacted Sailors can be transferred to local medical or quarantine facilities, If negative, we will test for other viral infections as well, for example, influenza A & B, etc., and if any of those tests are confirmed, treatment is administered accordingly, Isolation may not be required for the above cases, but our medical doctors on board will determine on a case by case basis, Using the close contact tracing feature built into our Sailor App, we will identify other Sailors and Crew who will also need to isolate and take a PCR test, If those Sailors test positive, they will need to remain isolated for the rest of the Voyage and then be transferred to a designated shore-based quarantine facility to complete the remainder of the required quarantine period, Any and all Sailors who test positive for COVID-19 are moved to a Sea Terrace Cabin on Deck 9 in an isolated zone away from other Sailors, A prorated voyage fare FVC will be given to anyone who has their cruise cut short due to testing positive for COVID-19, or being suspected of having COVID-19 during the sailing, If required, Virgin Voyages will cover the costs of your COVID-19 medical treatment on board, If you test positive, Virgin Voyages will take care of all Ship Eats delivery charges while in isolation and/or quarantine and WiFi will automatically be provided, We will also take care of all On-Demand Entertainment Charges from Sailors folios during isolation/quarantine, Please note that all other Ship Eats charges will still be applied to orders e.g. Future cruise credits, also referred to as FCCs, can then be used to rebook a sailing with the same cruise line at a later date. We reserve the right, without liability whatsoever, to refuse passage, disembark, quarantine, deny service of alcohol to, restrain or confine to a cabin or any other area, any Guest whose physical or mental condition, or behavior, or the physical or mental condition or behavior of any person in the care of Guest, considered in the sole opinion of the Master and/or the doctor onboard to constitute a risk to the Guests own well-being or that of any other Guest, crew member or person, or to the safety of the vessel. In order to sail with us and ensure that we Voyage Well together, we need you to sign our Voyage Well acknowledgment. Guests will be able to change the date of their booking without a change fee or place their fare into credit with the cancellation fee waived. $200 Uber Cash: Enjoy Uber VIP status and up to $200 in Uber savings on rides or eats orders in the US annually. 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Be used to book a Voyage that departs on virgin voyages cancellation policy covid before Sept. 30, 2022, are governed the.