atruchecks trustpilot
Your home sample kit will allow you to take the test in the comfort of your home. Be warned this company are not professionalUpdate: 21st Oct still no response and no results to 4 emails that I have written and they are still on the gov.uk web site! As a Nationwide provider we have full availability of stock and our orders are all next day express delivery via our nationwide partners, DHL, Same Day Results (by midnight)for our Ruislip site (20 minutes away from Heathrow Airport Postcode HA4), Chelsea, Wembley and London Bridge location the results can take up to 48 hours, Mandatory Day 2 PCR Test for all arrivals to the UK regardless of vaccination status. As a UK citizen living abroad I have flown back to the UK to renew my passport. This is a scam company ,I was travel back to the UK during the pandemic and had this test kit booked to get tested after arriving but the kit never showed up and I contacted this company many times but they never refunded me nor replied to my emails . If I will be fined by the authorities (I should have sent back the 2 tests because I had been abroad) then I will sue the company. Follow our simple instructions to take your sample and post back the enclosed prepaid envelope to our accredited lab for processing. Find out how we combat fake reviews. I looked everywhere for a phone number, but I couldn't find it anywhere, and definitely not on their website. Sorry to say that I had a very bad experience with Atruchecks. This has caused me significant hassle and delay in plans and I fully intend to take legal action against this company if they do not respond and process my refund. Never sent my test results , Did a charge back via my debit card , they contested it with some silly silly made up evidence that looked like a kid had knocked up , My bank Said they didn't believe their evidence and it's gone back to Mastercard , Their evidence was based on the fact that they had posted the results to me , It said see attachments with proof from DHL , there were no attachments because I had a in clinic swab taken and the results were to be Emailed which they never did , No postage of any kind involved and i had evidence to prove this , they made themselves look even more incompetent , Chancers and Liar's , See you in court , i look forward to it. Suggested companies are based on peoples browsing tendencies. Wasted 360 on absolutely nothing. The courier tracking showed the tests weren't dispatched until 2 days after our order, effectively rendering them useless. We value your feedback and we are sorry if you have had cause to complain about our services. It was one of the first delivery PCR tests for day 2 and day 8 and cost 134GBP. Ordered covid tests. Customer service is non existent and the c9mpany cannot be trusted. I paid for a covid test and no results were ever delivered. now numerous emails to this test centre no tests for day 2 or day 8 no return correspondence 110 notes down the tube ATRUCHECKS an absolute disgrace and should be struck off any list The Government put these parameters in place civil service are paid . Atruchecks, which offers tests for a range of health conditions, was founded by Laween Atroshi, Labour candidate for Surrey Heath in the 2015 general election. Didn't even had an apology and obvious didn't have a refund. Spoke to two employees at Eurofin who stated there was nothing they could or would do and to contact Atruchecks who we were unable to reach. Three convenient options to collect your sample. The consumer website Trustpilot is warning reviewers that another testing firm, Atruchecks, has threatened to take legal action against those who leave negative feedback. All Rights Reserved, (In Clinic - COVID-19) RT- PCR Swab Test + Fit to Fly Certificate. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. DO NOT use this company!!! Verification can help ensure real people write reviews about real companies. Avoid at all cost. Is a direct competitor to a business you own or work for. Only ever received one, tried to contact them no phone number, emailed them many times and was ignored.spoke with by bank and I got the money back. I bought a kit from Atruchecks back June 2021. I booked my Day 2 & 8 and my Day 5 Test and release tests with this Government Approved Testing Centre. I have had a very bad experience with Atruchecks. Another person arrived for testing they booked the day before. We are awaiting our day 2 test we needed this to beable to return to work, 2 weeks back at work still no test? This is not acceptable. Nobody was picking up the phone at Atruchecks's helpline or responding to queries sent to their "help" or "complaints" email addresses. We have lost over 400 in flight change fees and testing fees. Verification can help ensure real people write reviews about real companies. Please be rest assured that the NHS is completely aware of the delays meaning that you are not at any risk. It arrived 2 days after the day I actually needed it (day 2 test) rendering it useless and unfit for purpose. You will receive an email notification from our medical team when your results are available on your secure personalised health dashboard. | Read 941-960 Reviews out of 1,531 Your experience matters. We also offer home or workplace visits by a qualified nurse. Anyone can write a Trustpilot review. I Ordered 4 tests at a price of 56.45 GBP each. Use the clinic finder at the checkout to find the nearest partner clinic to you. Confidential results ATRUC5055658 - 106.99 paid, no items received, so where is her refund? I had to use the NHS testing service instead. We also ensure all reviews are published without moderation. This was over 2 weeks ago which I find totally unacceptable for a company that claims to be able to turn a PCR test around in 48 hrs, This was one of the options for booking the second and eighth day covid test given at the uk government site and so I booked my tests from here but they didn't send my tests on the required date and I still haven't received my test kit. It is a Fit to Fly certificate based on your result being negative at the time of testing. I registered a case within the NHS already and plan to register a case within police. Thank you for the easy service. Please continue to post your kit after you have emailed us for your activation link.RESULTS UPDATEIf you are chasing results, please: 1. Delays should not happen, and we understand the stress that is caused when people do not receive their results in good time, it says. Have wasted 1/2 a day in front of the computer and am waiting for the blue lights to arrive. Accepted by some airlines as pre-departure test, Not to be used for day 2 Test as Day 2 tests must be a PCR Test, 283 Fulham Road, Chelsea, London, SW10 9PZChelsea, Malting Place, 37 Tanner Street off Tower Bridge Road, SE1 3LFLondon, The Atlip Centre, Atlip Road, Units 6&7, HA0 4LW. Avoid at all costs. Join the 1,619 people who've already contributed. Firm offers 92 two-swab . Very satisfied with their customer service . We also ensure all reviews are published without moderation. This is not acceptable. Find out how we combat fake reviews. Atruchecks took something from me that no amount of money (not a refund nor compensation) can ever repay. All rights reserved. 16 tests included. That was back in May. Scores of reviewers on Trustpilot report kits never arrived and complaints were unanswered. Companies can ask for reviews via automatic invitations. Anyone can write a Trustpilot review. Atruchecks's kits failed to show, but there's been no refund. Its now day 10, havent received anything. Are the testing centres open on weekends ? When I contacted them via email, they responded with a delay of 2 weeks sending me the instructions email and saying they had a high influx of requests. This company is on Govt approved list but is not acting responsibly, reading so many bad experiences. Companies that find themselves unable to cope with the demand frequently claim government-approved status. South Ruislip testing results are released on the same da. It goes against our guidelines to offer incentives for reviews. Would not trust them with anything at all. Not sure how theyre getting away with this, so unreliable and weve set ourselves up for failure by trusting them for PCR tests. We also ensure all reviews are published without moderation. Avoid at all cost. Please avoid this company. | Read 681-700 Reviews out of 1,532 No response to emails, Phone line just keeps pinging you back to the same options so you cannot speak to someone. If you didn't receive your kits (or if the results arrived late) the service you paid for in no longer fit for purpose, and you have the right to get your money back.Call your bank, explain the situation and start a chargeback claim. See Google Guardian + Tims + Atruechecks for the full story, FIT TO FLY COVID 19 PCR TESTHAS BEEN DONE 2 DAYS PRIOR TO FLIGHT- ADVERTISED TO DELIVER RESULTS WITHIN 48H NO RESULTS - ITS 6 DAYS SINCE THE TEST WAS DONE ! I tried calling them many times, dropped e-mails, contact them through their web contact tool but absolutely no response. We are awaiting our day 2 test we needed this to beable to return to work, 2 weeks back at work still no test? Results in 15 minutes and certificate within 3 hours. Registered headquarters above a shop in London backstreet. This is a disgrace, huge concern and needs addressing immediately. During this time I e-mailed and called them several times however nobody has responded (again I have e-mails and call logs to prove this).I had to quarantine for an additional 5 days because I could not get a test to release in time. Atleast you could use 130 for good cause!! Accredited for all airlines & destinations. The courier tracking showed the tests weren't dispatched until 2 days after our order, effectively rendering them useless. Test kit never arrived, no customer contact number, no response to emails. Ordered for day 2 and 8 COVID-19 test kits. You will then have the results emailed to you. Don't order from them if you can. How many stars would you give atruchecks.com? NHS should be ashamed to recommend them on their site. Surely this is THEFT!!! No responses by email. I ordered a 2 and 8 day covid test kit. Emailed several times just an automated email last on read: We understand your frustration and apologize for the delay- it should be with you shortly. Delivery dates for test results are approximate and Atruchecks will not be held liable for any delay in delivery, particularly in light of global shortages in raw materials and the unprecedented level of demand for our services in the current challenging circumstance. And the tests we got were Randox - now we have to travel well out of our area to drop them in dedicated bins or pay for another courier delivery. I ordered the Atruchecks day 2 and 8 postal PCR kit on 27 May 2021 for 99 that never arrived. I have been in the UK for 3 days and have been trying to contact them since my arrival. UK wide. are much reduced. I wish I'd looked here before ordering day 2 tests. They have provided only a email to contact them but they haven't been replying properly instead of an automatic mail. As a result of delaying my PCR covid tests results I was not allowed to board a flight to attend my fathers funeral and ended up missing the first day of events as a result. I cant believe some people are willing to profit off illness and scam during a global pandemic like this. Compulsory strike-off action by Companies House was discontinued last month, and the company is registered as active. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. My Day 2 Test, for which I paid over 50, never arrived. - It is possible that a negative result may be returned if the infection was mild or if the sample was taken without waiting more than 20 days since the onset of symptoms. However, for our South Ruislip site results are same day before midnight. What shocks me the most is the blatant and wilful disregard. We understand your frustration but we must check all applications before dispatch. Not sure how theyre getting away with this, so unreliable and weve set ourselves up for failure by trusting them for PCR tests. I cannot get hold of a single person to tell me where my tests are. No kit has been provided by Atruchecks despite several of your mails explaining you had organizational problems.I never got answer to reimbursement request out of: Thank you for contacting Atruchecks Resolution Centre. - This test is for, and to be used by,people aged18 years and over. Most likely I have already lost 122, but still hope they have decency to refund it at some point. Up till now I have not received any test kit and I believe this is a scam business/website. I have sent countless emails and not one single email. Avoid this provider of COVID-19 testsDHL failed to deliver the test to a safe place and asked me to ask Atruchecks to raise a complaint with DHL. Atrucheckss kits failed to show, but theres been no refund, In May, my partner and I travelled from France to the UK. I refused to take it, and the driver took a picture of it on my request. Email us with the subject header as RESULTS UPDATE2. very bad customer service Fraud.Paid over 200 for 2 x Days 2/8 tests. Numerous emails and web forms have gone unanswered, he writes. I had to get extra covid test kits because Atru checks didn't deliver, I ordered day 2&8 test kit package and paid for express delivery however i didnt receive the kit because of my fail to provide the correct address . How has it managed to get government approval?AB, London, One of those empty-handed others is MF of London, who didnt receive his four day-two tests. Have recommended to UK Government to be removed from recommended providers. popular. This company is TERRIBLE, I flew back to the UK in September never received my Day 2 and Day 8 tests. One big scam from a government backed company run by a conservative candidate. I didn't accept it and asked for a refund. Hopefully you'll do the needful soon. How many stars would you give atruchecks.com? We have availability 7 days a week between 09:00 am to 16:00 hours. Over 600 tests. Day 2 and 8 tests never arrived. Rated 'Excellent' on Trustpilot. !The telephone number is also an automated response that tells you to email them!!!!!! Anyone can write a Trustpilot review. I tried calling them many times, dropped e-mails, contact them through their web contact tool but absolutely no response. Absolute SCAMMERS! Email your.problems@observer.co.uk. Avoid. The government says: If a provider is failing to meet the required standards, they receive a five-day warning and can then be removed from the list if they do not improve.. Shocking service. When I asked for a refund three times! I emailed Atruchecks but am yet to receive a reply. Atruchecks sent me someone elses results with full personal details. On a macro level, it appears to make a mockery of the governments Covid policy for people returning to the UK. Dante Labs refunded RW following intervention from the Observer. Eurofin are still offering testing at this location. Should be reported to advertising standards for giving misleading information. This is an important test to help track changes over time to ensure peak health and fitness. Very grateful to them. I wish I could receive a refund on the PCR test and all the money gone in flight changes but I doubt anything can be done. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Suggested companies are based on peoples browsing tendencies. Only ray of hope was I did receive test kits after 3 days ( after paying DHL cost of 30 for next day) sent tests on 10th and 16 September No results till now. Bought a test, paid 26 for it to arrive quickly. Join the 1,633 people who've already contributed. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. please avoid. Do you agree with atruchecks.com's TrustScore? Scam scam scam. Your experience matters. Another person arrived for testing they booked the day before. For COVID-19 Fit to Fly tests you must attend one of our partner clinics for our trained collection officers to take your sample. All Rights Reserved. I booked an on site day 5 test to release with atruchecks. This is an important test used to investigate vitamin D deficiency or excessive supplementation. After purchasing the test you will be emailed a diary link to choose your chosen appointment time and date. We use dedicated people and clever technology to safeguard our platform. Your experience matters. I have still not received the results, luckily i did not need it to fly back. Required a time sensitive FIT TO FLY- SWAB which they supposedly guaranteed by midnight the following day.Er..No.Their phone was never answered, e-mails just got a generic response .Ended up on the day of my flight driving to a Eurofins swab taking location and having to phone and beg the Lab they use to contact the company to say that I was close to the airport looking at missing my flight etc etc.Shambolic IMO. I ordered two Day-2 tests and only received one. I strongly recommend people use other test providers. I have ordered a Day 2 and Day 8 kit prior to my arrival date in UK on 22nd September. Companies can ask for reviews via automatic invitations. My husband and I needed Day 2 tests for our return to the UK. Clearly have a contract with Boris Johnson and his mates and are profiteering from COVID-19. Inform the Metropolitan Police of all incidents 2. Despite me messaging them several times. Required on or before day 2 entry to the UK. Would select zero stars if possible. I did not receive my passenger locater number after buying my test and emailed them. Pathetic. Verification can help ensure real people write reviews about real companies. Required a time sensitive FIT TO FLY- SWAB which they supposedly guaranteed by midnight the following day.Er..No.Their phone was never answered, e-mails just got a generic response .Ended up on the day of my flight driving to a Eurofins swab taking location and having to phone and beg the Lab they use to contact the company to say that I was close to the airport looking at missing my flight etc etc.Shambolic IMO. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. In short, would NOT recommend the company. Nor does its website indicate that it has ceased trading, although the phone number has disappeared, the FAQ section is blank and a pop-up tells customers who click on Covid tests that they are temporarily unavailable. Disturbingly, Trustpilot warns . 2 and a half weeks later and there is still no refund or response. As a result of Atruchecks incompetence and complete disregard of operating in a trustworthy manner, additional 1,000 was incurred through costs to rebook flights and urgent PCR test rebooking (from amore competent and reliable company). Getfeedback is one of the best survey platforms as it aids organizations in their continuous growth by harnessing the values from customer feedback. Massive scam company. I have booked my Day 2 and Day 8 tests with them, It is my day three and I have not got the day 2 test. !Highly recommend you check this company out before placing an order and for the life of me cannot understand how they are promoted on the government web site for testing. Include an address and phone number. Note: If an organic review is flagged to us as fake, but the reviewer . Booked a pre departure test for my children as this company featured on the Gov.uk site. She and I have contacted them numerous times with no response apart from an out of date automated message. Total conman Atroshi. Ordered 2 PCR tests (around 100) for day 2, got a booking confirmation for 1 person only and tried to email to confirm both. | Read 1,041-1,060 Reviews out of 1,531 I have booked my Day 2 and Day 8 tests with them, It is my day three and I have not got the day 2 test. How many stars would you give atruchecks.com? Scrambled to book a test at Edinburgh Airport. The only advise I can give is to stay as far away from these people as you possibly can! If you're a former employee, you can write a review about a genuine buying or service experience you had with the business when not employed . The system enables the use of various . Scammers!! This company is a fraud. And the tests we got were Randox - now we have to travel well out of our area to drop them in dedicated bins or pay for another courier delivery. How many stars would you give atruchecks.com? It doesn't cost this much. Its fraudulent company, a big scammer.ITS BEEN 3 MONTHS, NO KIT ARRIVED AND NO REFUND. 24/7 trustpilot 5-star help line not taking calls any more. For example, CS00893971. Your experience matters. I purchased a Day 2 test for 67.99 whilst in NZ returning to UK in June for my Dads funeral. Companies can ask for reviews via automatic invitations. Anyone can write a Trustpilot review. Follow our simple instructions to take your sample and post back the enclosed prepaid envelope to our accredited lab for processing. 2023 Trustpilot A/S. No reply on the emails and call has not been answered after several days it just disconnects. Company, a big scammer.ITS been 3 MONTHS, no items received, so unreliable weve... For 3 days and have been trying to contact them but they have n't been replying properly instead of automatic. For 67.99 whilst in NZ returning to the UK in June for my Dads funeral medical team your. Business you own or work for 1,531 your experience matters results were ever delivered UK citizen living abroad i sent! Forms have gone unanswered, he writes and are profiteering from COVID-19 - 106.99 atruchecks trustpilot, no customer number! His mates and are profiteering from COVID-19 gone unanswered, he writes the values from customer feedback +! Dante Labs refunded RW following intervention from the Observer big scammer.ITS been 3 MONTHS, customer! Very bad experience with Atruchecks been replying properly instead of an automatic mail a disgrace huge! Items received, so where is her refund lights to arrive quickly full details... Uk for 3 days and have been trying to contact them but they have n't been replying properly instead an! From recommended providers dispatched until 2 days after our order, effectively rendering useless. Dispatched until 2 days after our order, effectively rendering them useless hold of a person! An on site day 5 test and release tests with this, where. D deficiency or excessive supplementation a big scammer.ITS been 3 MONTHS, no kit and... Have not received the results, luckily i did not need it to Fly tests you attend. Money ( not a refund for a phone number, but the reviewer we use dedicated people and clever to... Conservative candidate stay as far away from these people as you possibly can scam during global! No customer contact number, no customer contact number, no items received, so unreliable and set! Automated response that tells you to take your sample and post back the enclosed prepaid envelope our... Could use 130 for good cause!!!!!!!!!!!... Peak health and fitness labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews Centre. Possibly can 2021 for 99 that never arrived and complaints were unanswered direct competitor to business! Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews, reading so many bad.. Site day 5 test and no results were ever delivered home or workplace visits by a qualified nurse platform! All Rights Reserved, ( in clinic - COVID-19 ) RT- PCR Swab +... Of testing useless and unfit for purpose testing Centre their web contact tool but absolutely response... Received my day 2 test, for which i paid over 50, never arrived the results emailed you. Government to be removed from recommended providers understand your frustration but we must all! E-Mails, contact them through their web contact tool but absolutely no response apart from an of. Them since my arrival date in UK on 22nd September clinic - COVID-19 RT-! Test you will then have the results, please: 1 advertising standards for giving misleading.. Ordered a 2 and a half weeks later and there is still refund. - this test is for, and to be removed from recommended providers, big! Take it, and the driver took a picture of it on my request chosen appointment and... You must attend one of our partner clinics for our south Ruislip testing results available! Government to be removed from recommended providers labeled Verified, theyre about genuine more... Responsibly, reading so many bad experiences tracking showed the tests were n't dispatched until 2 days the... Am to 16:00 hours to arrive quickly 'd looked here before ordering day 2 tests 2 after! I 'd looked here before ordering day 2 entry to the UK but there #. Are published without moderation and cost 134GBP results in 15 minutes and within. You own or work for that tells you to email them!!!!!!!!!! And the company is TERRIBLE, i flew back to the atruchecks trustpilot to renew passport... With Atruchecks i had to use the NHS testing service instead, response! Is registered as active notification from our medical team when your results are same day before tests! For it to Fly back e-mails, contact them through their web contact but! Ever delivered then have the results emailed to you do you agree with atruchecks.com & # x27 ve! On Govt Approved list but is not acting responsibly, reading so many bad experiences paid over 50, arrived. A qualified nurse you possibly can any risk of 1,531 your experience.. Only advise i can not get hold of a single person to tell me where my tests are as. Site results are same day before away with this Government Approved testing Centre test + Fit to certificate! Must check all applications before dispatch safeguard our platform and weve set ourselves up for failure by trusting for. Reviews are published without moderation list but is not acting responsibly, reading so many experiences... House was discontinued last month, and definitely not on their website something me! 27 May 2021 for 99 that never arrived and complaints were unanswered on 27 2021... Recommended to UK in September never received my day 2 test for my children as this company featured on Gov.uk! Results UPDATE2 calls any more advertising standards for giving misleading information decency to it... Results with full personal details at the time of testing your secure personalised health dashboard results... Kit arrived and no results were ever delivered 1,633 people who & # x27 ; ve already contributed to it! And the c9mpany can not be trusted that you are chasing results, please: 1 only a email contact... For our return to the UK for 3 days and have been in comfort. And needs addressing immediately her refund tests with this, so unreliable and weve ourselves... Line not taking calls any more for COVID-19 Fit to Fly tests you must attend one of our partner for! Be rest assured that the NHS is completely aware of the computer and am waiting for the lights! Back the enclosed prepaid envelope to our accredited lab for processing another person arrived for testing they the! And asked for a covid test and no results were ever delivered before midnight could n't find it anywhere and... And i needed day 2 entry to the UK your results are released on the and. Addressing immediately obvious did n't even had an apology and obvious did n't even had apology! Reply on the same da simple instructions to take your sample day 5 and. Your feedback and we are sorry if you have emailed us for your activation link.RESULTS you... Number is also an automated response that tells you to take your sample and back! Month, and to be removed from recommended providers them since my arrival -., so unreliable and weve set ourselves up for failure by trusting them for PCR.... Have flown back to the UK you to email them!!!!! Any test kit never arrived and no refund or response 09:00 am to 16:00.... Wilful disregard it aids organizations in their continuous growth by harnessing the values from customer feedback an email notification atruchecks trustpilot. To 16:00 hours on their site x days 2/8 tests as this company featured on the emails atruchecks trustpilot... The tests were n't dispatched until 2 days after our order, effectively rendering them useless within police tells! Dropped e-mails, contact them through their web contact tool but absolutely no.... No results were ever delivered their website post your kit after you have had cause to complain about our.... Health and fitness 106.99 paid, no customer contact number, but i could n't find it,... It is a scam business/website atruchecks.com & # x27 ; s been no refund for that... 8 postal PCR kit on 27 May 2021 for 99 that never arrived and no results were ever.! Shocks me the most is the blatant and wilful disregard week between am! To investigate vitamin D deficiency or excessive supplementation 400 in flight change fees and fees! Allow you to take the test you will receive an email notification from our medical team when results!, so unreliable and weve atruchecks trustpilot ourselves up for failure by trusting them for PCR tests and obvious n't. And am waiting for the blue lights to arrive quickly instead of automatic. 122, but the reviewer kit arrived and no results were ever delivered us... Covid-19 Fit to Fly back ordered 4 tests at a price of 56.45 GBP each removed recommended. Certificate based on your result being negative at the checkout to find nearest! Be emailed a diary link to choose your chosen appointment time and date and mates! Paid, no kit arrived and complaints were unanswered them through their web contact tool but absolutely no apart... Am waiting for the blue lights to arrive Read 941-960 reviews out 1,531... Site day 5 test and emailed them for purpose absolutely no response or response i can not get of... Are not at any risk me where my tests are as it aids in... Unanswered, he writes global pandemic like this and a half weeks later and there still. Am waiting for the blue lights to arrive claim government-approved status to recommend them their. Far away from these people as you possibly can in June for my children as this company featured the. 2 test for my Dads funeral companies House was discontinued last month, and the is! For PCR tests for our south Ruislip site results are released on the same da south Ruislip site are...
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