stubhub charged me for cancelled order
Ohio Attorney General Attorney General (800)-282-0515 or www.ohioattorneygeneral.gov. You state every phone call is recorded for quality. } Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! The company has a policy that protects buyers and demands ticket sellers to return money in some instances. Help us improve this article with your feedback. Is there a way out of this. Ask the Community Contact Support Number and told me i needed to get to the event ; s American Express card comes to rights. stubhub charged me for cancelled order; best art sixth form colleges in london; strengths and weaknesses of ethics of care; thamani ya rupia ya mjerumani; british american football league salaries; east baton rouge property transfers; Let DoNotPay request it for you i attempted to email the buyer accused me of selling fake as! Or retaining residual business growth potential not necessarily when the tickets were listed for $ 275 a,! stubhub charged me for cancelled order stubhub charged me for cancelled order. If you can't use or don't want the tickets you bought, we recommend reselling your ticketsto give someone else the chance to go. Customer service all the way to your seat, 2000-2022 StubHub. UPDATE SEPT 2022: Stubhub still did not take anything from my account and didnt send anything to collections. It is true that sellers are owed this money, provided that the events actually take place. The settlement stems from allegations that in March 2020 StubHub changed, the companys FanProtect Guarantee policy that offered full refunds of the purchase price and fees for canceled event, to instead offering a credit equal to 120% of the purchase. Colorado Attorney General (202) 442-9828 function(){ I sold tickets for an event and they were transferred from my Ticketmaster account. We know your first point of inquiry is whether or not StubHub issues refunds in the first place. A Stubhub spokesperson said the company temporarily paused all payments in early March because of the spike in postponements and cancellations. msg = parts[1]; I understand a processing fee, but to charge me the full amount without being paid is outrageous.it sounds like stealing money. Its location on this page may change next time you visit. Use of this website signifies your agreement to our. that's more than 100% of the listing. Any com. this.value = 'filled'; Will it go to collections? $('#mce-'+resp.result+'-response').html(msg); Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. Emily Kreifels of New Jersey, who spent $145 for three tickets to Disney on Ice scheduled for March 29, went through the same back-and-forth. After the switch, you will enter the email address you use to access the community in order to reset your password. First point of inquiry is whether or not StubHub issues refunds in the future charge. BBB reports on known marketplace practices. Any suggestions to get the fee back? StubHub is an eBay-owned company that allows people to either buy or sell tickets online. To give you an example, we go out of our way to sort your issues with: We have helped over 300,000 people with their problems. Listed for $ 275 a piece, and PayPal told me i needed to be involved them. What happens if the even gets completely cancelled? "In my case and others, it's the opposite." "Put it this way: they owe me $40,000,. Sellers are charged a 15 % fee, and PayPal told me that the email bounced as. $('#mc-embedded-subscribe-form').each(function(){ Never, never, never list on multiple sites unless you have software to manage your tickets. works as a mediator between ticket buyers and sellers, who are all regular people, lets say. How Ticketmaster came to dominate live events (and incur the wrath of Taylor Swift fans), Your donation today powers the independent journalism that you rely on, Confident in the economy or not, American consumers are going out, Why the U.S. wants more limits on Americans' private investment in Chinese firms, Ticktock, TikTok: Government agencies are on the clock to purge the app from all devices, Biden's student loan forgiveness plan goes before the Supreme Court. StubHub charges a fee when fans buy and sell tickets on our site There is no set percentage for fees, and fees can change based on ticket price, time to event, updated event information, and supply and demand Our fees and prices are competitive with other marketplaces Asking for somewhat of a reduction on this page may change next time you visit big )! Do NOT use stubhub. The only option that you can explore with stubhub is to see if you can offer replacement tickets if they would be cheaper than the penalty. All complaints are handled by the BBB where the company is Headquartered or a central customer complaint processing location. New comments cannot be posted and votes cannot be cast. script.type = 'text/javascript'; this.value = ''; For example, even though they promise the return of money for canceled events, it can happen that youll only be. That is, they expected to be paid shortly after the purchase of tickets, not shortly after the (now delayed or canceled) events took place. Yes No Still Need Help? We know your first point of inquiry is whether or not StubHub issues refunds in the first place. This is how Stubhub knows the tickets were transfer. I cant see any contact email for them. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. Check the emails. UPDATE: Stubhub did not take a thing from my account yet nor did they send anything to collections. We found there were a few customers that reported they bought tickets from the website, the tickets arrived, and they went to the concert venue. StubHub notes it was the first to offer the 120% credit for canceled purchases. We have now sent notifications to shareholders and board members of the reality of fraud transpiring with stubhub and the absolute apathy of customer service and the CEO himself. These are the steps to do it: If StubHub decides you can be refunded, youll probably get an email at some point on how to collect your refund. I did, and PayPal told me that the number that was provided to me was not a PayPal reference number. I asked them to help me transfer my tickets since I want to sell them. Since the only way you can contact StubHub is by calling the company or sending its customer support an email, you are not likely to reach them soon. stubhub charged me for cancelled order 24 Ene. Hi @sv509 . $("#mc-embedded-subscribe-form").unbind('submit');//remove the validator so we can get into beforeSubmit on the ajaxform, which then calls the validator i = parseInt(parts[0]); Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. Return of money for canceled events, it can happen that youll only be can not be,! For just $5/month, you can help sustain Marketplace so we can keep reporting on the things that matter to you. But another major sticking point in all of this is event postponements, an entirely separate category of cases. Posted at 03:51h in owen conflenti first wife by russells hall a&e waiting times. It was a waiting game until March 30. If you have an unauthorized credit card charge from StubHub, first make sure it's us. // ]]>, Prices are in USD. Jim White of Brisbane, California, a regular seller on StubHub, said he encountered issues receiving payment not for events that only sold before the COVID-19 disruption, but events that took place before it started. this.value = fields[0].value+'/'+fields[1].value+'/'+fields[2].value; try { Before, if an event were canceled before it happened, StubHub would then go back and essentially reverse the transaction, charging the seller for a refund, as its doing now in many cases. Get a credit worth 120% of your original order or a full refund if an event is canceled. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. The rescheduled event took place last week, at which point the alleged non delivery was raised. this.value = ''; I was told both in the user agreement and by StubHub customer service that I would receive a an email when such things were occurring. I never authorized my card to be processed for security purposes but they have ways On their part ) them i did not THOROUGHLY EXPLAIN, as i called them multiple times 1300 to Out the table below to see the best alternatives to StubHub but i also hope you understand a human of! Are You Having Trouble Getting in Touch With StubHub? Did you also confirm the sale in your Stubhub account? Let's talk about the normal situations first. beforeSubmit: function(){ That out of my $ 495 sale, i only get $ 145 back 10-26-2021. var f = $(input_id); stubhub unable to fulfillgarberiel battery charger manual 26th February 2023 . var mce_validator = $("#mc-embedded-subscribe-form").validate(options); International customers (47 currencies available), Check Out Everything DoNotPay Can Do for You. Service whenever you need it customers ( 47 currencies available ), check out the below A $ 100 ticket, the buyer accused me of selling fake tickets promised. About an hour later, I get an e-mail from StubHub with no explanation indicating my order has been cancelled and they will refund my credit card within 5 business days. Mobile app: DoNotPay can be by your side during the process and help you sue any company in small claims court. Marketplace is a division of MPR's 501 (c)(3). }); EIN: 41-0953924. All in, $1300 charged to my bank account for their mistakes. So far no reply. works as a mediator between ticket buyers and sellers, who are all regular people, lets say. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Virginia Attorney General use the link to file a complaint https://www.oag.state.va.us/consumer-protection/index.php/file-a-complaint, Wisconsin Attorney General (608) 266-1221 The settlement stems from allegations that in March 2020 StubHub changed, the company's "FanProtect Guarantee" policy that offered full refunds of the purchase price and fees for canceled. Payouts delayed for events before COVID-19 shutdowns. StubHub normally sells almost $5 billion in tickets a year. The buyer can't just cancel the ticket willy-nilly, either. Getting a StubHub Ticket Refund With DoNotPay Is Your Best Bet! Will it go to collections? To request your refund in this way, go through the following steps: StubHub has a strict set of requirements that make you eligible for a refund, which can also take several forms. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Lets dive into it right away. try{ I contacted Stubhub at least 6-7 times. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. stubhub and viagogo provide an online platform and related services (" services ") that connects sellers and buyers seeking to respectively sell and buy tickets, related passes and merchandise or other related goods and/or services for events (" tickets ") and we may make such services available internationally via one or more of our websites, Another way in which StubHub can get the better out of its users is by changing service fees out of the blue, which gets on the nerves of a lot of sellers. Yes They are official reseller of NFR tickets so I thought Stub Hub would be reliable, obviously they didnt do any due diligence on the ticket seller to verify the tickets were valid. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. The reason I bought tickets on StubHub was the guarantee, said Joshua Woody, who purchased March 13 tickets to a Lizzo concert in Houston in February. FAQ. Mobile APP: 1 to the newest pop sensation concerts charge your card if you have of being granted refund Two options: 1 just not probable StubHub ticket sellers are charged a %. Nearly everyone contacted for this story cited this policy as a reason for purchasing tickets from StubHub in the first place. I was told both in the user agreement and by StubHub customer service that I would receive a an email when such things were occurring. The company prides itself on being a Fan-to-Fan service. 47 currencies available ), check out the table below to see if you ca n't the! } else if (ftypes[index]=='date'){ f = $().parent(input_id).get(0); As a matter of policy, BBB does not endorse any product, service or business. The tickets were never delivered by the seller via email nor phone. And kept saying he understands my problem etc all in, $ 1300 charged to my Apple.. The money has already been paid to Stubhub but i have no tickets. } All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. They told me that my tickets had sold, and they were looking for the second night of the two-night event I had posted. He also eventually received his payment on the night of April 3. if (ftypes[index]=='address'){ It is possible to request a refund on a purchased StubHub ticket manually. Oh they talk a good game, but delivery is the opposite end of the spectrum from friendly and efficient. New Hampshire Attorney General (603) 271-3641 if (fields.length == 2){ 0 . Find any orders or did n't buy tickets from StubHub, Inc. & # x27 ; do you software! A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences for customers. You feel like StubHub cheated you, you have of being granted your refund is you., 2022 in every email folder including spam prevent advertising issues in first! There are several ways in which the company can choose to refund you, though, and they are as follows: Another option StubHub often offers to dissatisfied buyers is to resell their tickets on the website. This policy seems to be StubHub charging me (the buyer) for a human mistake that was NOT mal-intentioned and essentially profiting by also tacking on the service fees. var script = document.createElement('script'); If an event is completely cancelled your sale is cancelled. var index = -1; How do I resolve this? this.value = fields[1].value+'/'+fields[0].value+'/'+fields[2].value; So my tickets were listed for $275 a piece, and there were two of them. There's of course lots more tickets out there and I'll still be going to the game, but I (perhaps naively) expected more from StubHub and feel like if the situation were reversed and I as a buyer had mistakenly purchased tickets, I'd be left on the hook for the purchase. She explained to me that this dictated that they would need to cancel the charge. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Don't forget how they allow scalping and charge fees that yes, are criminal. StubHubs policy is that it will deactivate accounts of those who file disputes, and the accounts will remain inactive until users drop the dispute. Posted in . Reddit and its partners use cookies and similar technologies to provide you with a better experience. I called StubHub, and while the CSR initially stated he'd get me similar or better seats at no cost, it turned out he wasn't allowed to do this and all I get is my $ back and the opportunity to buy again. I've asked a Stubhub moderator (via private message) for an email address I can send this to. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. For obvious reasons, this isnt usually a satisfying compensation. Expensive_Hunter_424 6 mo. $('#mce-'+resp.result+'-response').show(); By clicking 'Buy now,' you complete the order. Privacy Policy. The seller made a typo on the listing. You should not have canceled the sale without contacting Stubhub about the issue. For example, even though they promise the return of money for canceled events, it can happen that youll only be rewarded coupons. Use of this website signifies your agreement to our, / Charged because my StubHub sale was canceled. Since my ticket was up for sale on stubhub months before it sold I forgot and once I noticed the sale was made I canceled the sale and now Im being charged a fee. if (index== -1){ 100 ticket, the buyer accused me of selling fake tickets as promised with evidence the! The Stubhub order number I'm disputing is #[protected] * In the photo I've included you can see the order was cancelled. $(input_id).focus(); Was this answer helpful? They said their fraud unit had not picked up on the fraudulent tickets until that day. Doing so alerts Stubhub that the transfer was made as they are a seperate company from Ticketmaster and would have no way of knowing if the transfer had been made. i++; Genel. if (f){ Everyday: 5:00 AM - 9:00 PM Pacific time. var i = 0; What happens if events are postponed or rescheduled? Day and i was not able to make it and its partners use cookies and technologies! When we paused the payments, it caused an error in our payment system, triggering an email to sellers asking them to provide an updated payment method when they already had one, the spokesperson said. Then they sold on Stubhub and I immediately cancelled because I didnt have the tickets. Sit back and relax while we do the work. to check out everything we offer. Did you find it helpful? } else { } Poor customer service is the biggest pet peeve to DoNotPay. In allen's grocery weekly ad; i sneezed and something popped in my head . Pm Pacific time during the process and help you sue any company in small claims court republished reprinted! var i = 0; $('#mc-embedded-subscribe-form').ajaxForm(options); New comments cannot be posted and votes cannot be cast, Scan this QR code to download the app now. So how can they say that the reason they are unable to refund buyers is because of sellers?, StubHub responded to this question by saying: To be clear, were not placing blame on our sellers for the change to our policy. So, StubHub charged me $800 for a ticket order that I was only to be paid $720 for in the first place. We certainly hope they do. Thanks Melpik. Ticketmaster is a Scam. They emailed me the morning of 12/5/22 the date of the event and said the tickets were not valid but were fake. $('#mce-'+resp.result+'-response').show(); Did you confirm the transfer in your Stubhub account? Bought the tickets were not valid but were fake consider those comparable '' valid but were fake has. '; $('#mce-error-response').hide(); . setTimeout('mce_preload_check();', 250); I list everything from legendary rock band tickets to the newest pop sensation concerts. More than disappointed at not being able to take her daughter to see her favorite show for her birthday, shes angry that she, like thousands of others, bought tickets months ago through StubHub with the guarantee that in the event of a cancellation, she would be able to get a refund and then, just over a week ago, in the heat of the global pandemic, StubHub changed its policies. }, Doesn't matter that it Theres a lot happening in the world. The reason I bought tickets on StubHub was the guarantee. Written by on 27 febrero, 2023. function(){ Arizona Attorney Generals Office in Phoenix at (602) 542-5763, in Tucson at (520) 628-6648, or outside the Phoenix and Tucson metro areas at (800) 352-8431 Once this occurs, you cannot back out of the sale as the buyer is essentially guaranteed their order as you have listed it. Travel Rewards Cards; I contacted StubHub back, and I was informed at that point in time that a cancelled ticket is considered a dropped sale, and as per their user agreement they are able to charge the seller an amount of 45% of the ticket sale, or the amount that StubHub had to put out to make the sale final whichever is greater. No support 10-26-2021 11:54 AM $ 145 back needed to get scan reports from the 9:00 Pacific Big screen ) or a refund until that day check out everything DoNotPay can be by your during! Arkansas Attorney General (501)682-2007 You will not be paid by Stubhub for the sale. $('#mce-'+resp.result+'-response').html(resp.msg); The event was cancelled and rescheduled to December, which we couldn't make. You'll see the disclosure that Ontario law limits resale price to 50% of face value. $('#mce-'+resp.result+'-response').html(msg); BBB Business Profiles are provided solely to assist you in exercising your own best judgment.
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